Frequently Asked Questions

Do I need to book every session?

Yes. It is important to make sure you book in person sessions prior to attending because:

  • some sessions have a maximum number due to limited space.
  • others have a minimum number to avoid cancellation. 
  • if you are not booked in you won’t receive communications about the session if anything changes suddenly. 

For online sessions, your booking confirmation and reminder have the Zoom link. A new Zoom link is created for each session so booking is essential.  Please make sure you have the correct link for the session on the day.

You can book up to an hour before the start of a session.

If you have booked a session and can’t attend, please cancel the booking.

What should I wear?

Loose, comfortable clothing that allows you to move freely, and well-fitting, flat, soft soled shoes that allow you to feel the floor.  Definitely NOT bare feet or just socks!
It’s best to try and avoid trainers with a thick sole, or anything too grippy.  Here’s a link to the kind of thing you are looking for – there are many more on sites like Amazon. Just be aware that Asian sizes tend to come up small – order by the foot length if possible.
Tai Chi shoes

How do I book?

Bookings are handled by our online system (Bookwhen). You can manage your bookings through your account on the Bookwhen system.

Once your session is booked you will receive a confirmation email with the session information.

A reminder is automatically sent out the day before your session if it’s in a physical location. For online sessions, the reminder goes out on the day.

Please cancel any sessions you are unable to attend.

What happens to my information?

We only retain your registration details while you are an active member of the programme.  Unless you have specifically given permission to retain them (i.e by being signed up for the newsletter) they are deleted when you leave the programme.  You are very welcome to re-join the programme at any time, but you will need to re-register.

Registration details are required to be renewed annually

How do I keep in touch?

Members are invited to join our private Facebook group. You don’t need to be active on Facebook, but you will need a Facebook account (this is free). Use this link and request to join the group.

We also have a members’ WhatsApp group.

How do I pay?

At the checkout on the booking system, select your choice from the drop down menu. 

What if I miss a session?

Members can book into any of the other sessions – online or in-person,  or make an individual appointment. They also have the videos available for practice.

How do I access the videos?

Click on the ‘Practice Videos’ tab on the booking schedule. Book inro the video in the usual way and then it will be available from your Bookwhen account.

Can you explain the recurring Membership subscription?

Membership is what makes the practice viable. It means continuity for us, which ensures continuity for our participants. Without it, we would have to cancel sessions that were not cost effective and the practice as a whole would become unsustainable.

The fee is not calculated on a ‘per session’ basis. We take the annual cost of running the practice and divide it by the number of weeks in which sessions are offered, and the number of places available. We factor in the statutory breaks and individual holiday absences. Then we divide the result into twelve equal payments. This evens out the unavoidable peaks and troughs of attendance, keeping the programme continuous. We are able to offer a generous membership package but it is essential that places are ‘filled’ consistently and payment is timely and ongoing. In our practice model, you are subscribing to a programme, not paying for individual sessions.