Terms and Conditions

Payment and Booking

Places are limited and must be pre-booked and pre-paid.

Our sessions do not operate on a ‘drop in’ basis.

Regular sessions are part of a integrative wellness programme and therefore not costed individually.. Subscription to the programme is by monthly membership. The membership is calculated on an annual costs basis and takes account of service availability and holiday absences. In extenuating circumstances or for medical reasons, we may pause a membership payment at our own discretion. Cancelling a membership implies leaving the programme.

Some sessions, courses or workshops may be priced separately.

It is important that places are filled to keep the sessions sustainable. Therefore we do NOT give refunds for cancelled or missed sessions. We may offer transfer or credit, depending on the circumstances.

Additionally, for telehealth (online) sessions please:

• make sure there are no trip hazards nearby, or anything that could cause injury
• maintain awareness of your own wellbeing
•  work within your comfort zone

Participating in your own home means that you are responsible for your health and safety, so please ensure your space is safe and check for any possible hazards.  If there are pets or small children in the house be aware they may present a hazard. If possible, make sure they remain in another room.

Confidentiality

Your live Zoom session will display all members of the group on your screen via videolink.  With this in mind, photography or recording of sessions is not allowed. Anybody near to you may see and hear the other participants too so, ideally, you need to have time and space where you won’t be interrupted or overlooked. Taking photographs of the session or sharing on social media is prohibited.

Safeguarding

Please be aware that in telehealth sessions we can see, not just each other but the surroundings too.  You are inviting other people into your home, albeit virtually, so make sure you only show what you are comfortable other people seeing. You may wish to set a virtual background which you can do in your Zoom settings.