Do I need to book every session?
Yes. It is important to make sure you book in person sessions prior to attending because:
- some sessions have a maximum number due to limited space.
- others have a minimum number to avoid cancellation.
- if you are not booked in you won’t receive communications about the session if anything changes suddenly.
- For online sessions, your booking confirmation and reminder have the Zoom link. A new Zoom link is created for each session so booking is essential. Please make sure you have the correct link for the session on the day.
You can book up to an hour before the start of a session.
If you have booked a session and can’t attend, please cancel the booking.
What if I have to miss a session?
Depending on you payment plan, you can transfer your booking to another session – online or in-person, or make an individual appointment. Members also have the videos available for practice.
What should I wear?
Loose, comfortable clothing that allows you to move freely, and well-fitting, flat, soft soled shoes that allow you to feel the floor. Definitely NOT bare feet or just socks!
It’s best to try and avoid trainers with a thick sole, or anything too grippy. Here’s a link to the kind of thing you are looking for – there are many more on sites like Amazon. Just be aware that Asian sizes tend to come up small – order by the foot length if possible.
Tai Chi shoes
How do I access the videos?
From the Members’ Page. Wellness Members will be given a general password to access the page and then an individual one for their own playlist.
How do I book?
Bookings are handled by our online system (Bookwhen). You can manage your bookings through your account on the Bookwhen system.
Once your session is booked you will receive a confirmation email with the session information.
A reminder is automatically sent out the day before your session if it’s in a physical location. For online sessions, the reminder goes out on the day.
Please cancel any sessions you are unable to attend.
What happens to my information?
We only retain your registration details while you are an active member of the programme. Unless you have specifically given permission to retain them (i.e by being signed up for the newsletter) they are deleted when you leave the programme. You are very welcome to re-join the programme at any time, but you will need to re-register.
Registration details are required to be renewed annually
How do I keep in touch?
Members are invited to join our private Facebook group. You don’t need to be active on Facebook, but you will need a Facebook account (this is free). Use this link and request to join the group. https://www.facebook.com/groups/movementinmind/
We also have a members’ WhatsApp group.
How do I pay?
At the checkout on the booking system, select your choice from the drop down menu.
Can you explain the recurring Membership subscription?
The Wellness Membership gives unlimited access to the Wellness Programme. It means continuity for us, which ensures continuity for our participants. The fee is not calculated on a ‘per session’ basis. With the Wellness Membership, you are subscribing to a programme, not paying for individual sessions.
Can I pause my Wellness Membership?
.As per our Terms & Conditions, we only pause the Wellness Membership for compassionate or medical reasons.